Help - Contact Support

If you cannot find the information you are looking for with reference to our help pages, please contact your local library with a detailed description of your problem or question. If additional assistance is needed, you may email one of the two addresses below:

Kanawha County Public Library

Mary H. Weir Public Library Weirton-Hancock County Service Area

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem download(s)
• Applicable software version (this information can typically be found under Help > About.)
• Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
• Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system